| CANADIAN ORDERS |
3/10/2009 by
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| For Canadian orders, we are delighted to refer you to our sister site, Boardgames 4 Us™ (Canada). You will find the site at http://www.boardgames4us.ca. This will allow you to have your order processed in Canadian dollars and shipped more quickly wit |
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| CHANGING SHIPPING METHOD |
5/28/2009 by
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| If you would like to upgrade your shipping, please ensure that you let us know before processing for the order starts (9AM EST and 1PM EST). Please contact us using the CRM function and include a phone number. Payment is required before the change. |
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| CHRISTMAS SHIPPING |
3/10/2009 by
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| During the peak Christmas season where our volumes are an order of magnitude greater than normal, US Priority Mail and UPS Ground orders will normally ship 1-3 days after the order is placed. Orders with UPS 3-Day Select, UPS 2nd Day Air, UPS Next Da |
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| CREDIT CARD VERIFICATION |
3/10/2009 by
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| Additionally to mitigate the impacts of credit card fraud, we will require telephone contact information for both the billing addressee and the shipping addressee which is available during our normal business hours of 9AM EST and 4PM ES |
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| DESTINATION CHANGES |
3/10/2009 by
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| Sometimes it is necessary to make a change to delivery address for an order. For changes to orders prior to starting the fulfillment process (between noon and 10PM EST the day the order is placed), there will be no charge other than any additional sh |
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| FREE SHIPPING AND HANDLING |
3/10/2009 by
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| Orders totaling $150 (before tax) and shipping to most destinations within the continental United States qualify for free shipping and handling via US Postal Service (Priority) or UPS Ground (at our discretion). This will be determined during the sel |
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| INTERNATIONAL SHIPPING CHARGES |
3/10/2009 by
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| We do not have a European or an Asian partner, but we would still be delighted to fill your order. Cost of US Postal Service shipping to destinations outside of the United States varies. When you place your order, an estimated shipping cost of $43 US |
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| Multiple Product Orders |
3/10/2009 by
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| For a multiple product order, we will ship all products contained in the order at the same time. Orders that include products that are unavailable will be shipped once all products are avaialble, unless you inform us otherwise. If you would like to s |
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| ORDER CANCELLATION |
3/10/2009 by
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| If you change your mind about an order you have placed and choose to cancel your order, please ensure that you send an Urgent/Important message indicating your order number and the reason for cancellation. Cancellation requests for orders placed afte |
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| ORDER PROCESSING TIME |
3/10/2009 by
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| Most orders received by 12:00 PM EST will be shipped the same business day. Express shipped orders (UPS 3-Day Select, UPS 2nd Day Air, and UPS Next Day Air) received before 12 PM EST will receive priority and will ship the same day before all othe |
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| Out-of-Stock Products |
3/10/2009 by
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| We will ship your product as it becomes available. Usually, products ship the same day if ordered 12:00PM , or the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. |
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| SHIPPING DELIVERY/TRANSIT TIME |
3/10/2009 by
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| All orders ship from our warehouse in Traverse City, MI (49686). For standard (UPS Ground or USPS Priority Mail) shipping, products should be delivered within 3-6 business days after the order has been processed within the Continental United States. |
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| SHIPPING TO YOUR OFFICE OR BUSINESS |
3/10/2009 by
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| Did you know that shipping rates are more expensive to your home or residence? This is primarily due to the fact that sometimes there is not anyone available to receive your shipment and it needs to either be picked up at the shipper's depot or needs |
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| TRACKING YOUR ORDER |
3/10/2009 by
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| You can monitor your order's progress by entering your tracking number at www.usps.com, www.usps.com, or other courier website (as appropriate). The tracking number for the shipping company used will be provided to you after the product has shipped. |
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| UNITED STATES SHIPPING CHARGES |
3/10/2009 by
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| Shipping rates will be calculated using UPS and US Postal service rate formulas. The shipping rate will be adjusted at checkout for heavier orders. Orders to PO Boxes MUST be shipped via US Postal Service. Orders sent to AK, HI, APO, FPO and internat |
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