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Home > Terms and Conditions > Return/Refund Policy
 
Return/Refund Policy
If there is a problem with the shipment, we need to be notified of the return within 5 days of receiving your order. Please contact us using the RMA function from My Account:
Just go to our website,
1) click on My account link
2) click on your order (View Details) link
3) click on Add New RMA button
4) fill in the information
5) click on Save RMA button
You must include the order number from the purchase and the item number(s) being returned.  If you return the item without a RMA number the shipment will be refused and returned. Please note that the RMA number sometimes takes a few days to be issued unless you use the website to initiate the RMA. The 5 day limit is based on when you request the RMA, not when we issue it. The product(s) must be returned to our warehouse with 15 days of issuance of the RMA number. This RMA number which must be written on the outside of the package you return.
 
Chess 4 (4 Player Chess)
Jok-R-Ummy
At the Gates of Loyang
Fluxx
Ingenious Game (Mass Market Edition)

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