Return/Refund Policy

If there is a problem with the shipment, we need to be notified of the return within 5 days of receiving your order. Please contact us using the RMA function from My Account:

Just go to our website,
1) click on My account link
2) click on your order (View Details) link
3) click on Add New RMA button
4) fill in the information
5) click on Save RMA button
You must include the order number from the purchase and the item number(s) being returned. If you return the item without a RMA number the shipment will be refused and returned. Please note that the RMA number sometimes takes a few days to be issued unless you use the website to initiate the RMA. The 5 day limit is based on when you request the RMA, not when we issue it. The product(s) must be returned to our warehouse with 15 days of issuance of the RMA number. This RMA number which must be written on the outside of the package you return.

Cancelling your order	3/31/2009 by
We are only able to cancel pre-orders or backorders at this time. Our fulfillment system is automated and that will prevent an in-stock order from being cancelled once it is placed. Please contact us and we will see what options are available.
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How refunds are handled	3/31/2009 by
Refund credits in reward points and/or gift certificates will be issued for all purchases. This will allow for a new purchase of a replacement item. Note that reward
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How to initate a return	3/31/2009 by
If there is a problem with the shipment, we need to be notified of the return within 5 days of receiving your order. Please contact us using the RMA function from My Account:
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Returning an item when you've made a mistake or changed your mind	3/31/2009 by
If the return was not due to an error of ours (ie. you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs plus a 15% re-stocking fee (minimum $10) will be deducted from your refu
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When there is damage from shipping	3/31/2009 by
Where the product is damaged in shipping, please bring that to the attention of the shipper immediately upon receiving the product to allow you to file a claim. Damage from shipping is not the responsibility of Boardgames 4 Us™. You will need to fil
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When we make a mistake	3/31/2009 by
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If the shipping error is ours, we will cover your shipping costs if you use our requested shipping method and our return f
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When you received a damaged or defective items	3/31/2009 by
If an item was received that was damaged or defective and there was no apparent damage to the shipping box, please email us a digital photo of the damaged or defective product. We will follow the policy of the manufacturer to replace the product wit
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Where to return the item (after receiving RMA approval)	3/31/2009 by
After your RMA is approved (assuming we are notified within 5 days of your receiving your item).
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