| Cancelling your order |
3/31/2009 by
|
| Note that if there is a problem that requires the order to be cancelled after it has been processed but before it is delivered, please contact us to initiate an interception of the package with the shipping company. This may reduce some of the charg |
| More Info |
|
| |
| How refunds are handled |
3/31/2009 by
|
| Refund credits in reward points (for amounts less than $20) and/or gift certificates (for amounts in denominations of $20, $50, $150, $200) will be issued for all purchases. This will allow for a new purchase of a replacement item. Note that reward |
| More Info |
|
| |
| How to initate a return |
3/31/2009 by
|
| If there is a problem with the shipment, we need to be notified of the return within 5 days of receiving your order. Please contact us using the RMA function from My Account: |
| More Info |
|
| |
| Returning an item when you've made a mistake or changed your mind |
3/31/2009 by
|
| If the return was not due to an error of ours (ie. you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs plus a 10% re-stocking fee (minimum $10) will be deducted from your refu |
| More Info |
|
| |
| When there is damage from shipping |
3/31/2009 by
|
| Where the product is damaged in shipping, please bring that to the attention of the shipper immediately upon receiving the product to allow you to file a claim. Damage from shipping is not the responsibility of Boardgames 4 Us™. You will need to fil |
| More Info |
|
| |
| When we make a mistake |
3/31/2009 by
|
| We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If the shipping error is ours, we will cover your shipping costs if you use our requested shipping method and our return f |
| More Info |
|
| |
| When you received a damaged or defective items |
3/31/2009 by
|
| If an item was received that was damaged or defective and there was no apparent damage to the shipping box, please email us a digital photo of the damaged or defective product. We will follow the policy of the manufacturer to replace the product wit |
| More Info |
|
| |
| Where to return the item (after receiving RMA approval) |
3/31/2009 by
|
| After your RMA is approved (assuming we are notifed within 5 days of your receiving your item).
For United States and International Customers, please Ship returns to:
Boardgames 4 Us (America)
c/o Rapier Distribution
Returns/Receiving Departme |
| More Info |
|
| |
