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Home > Terms and Conditions > Shipping/Cancellation Policy
 
 
UNITED STATES SHIPPING CHARGES
 3/10/2009  by 

Shipping rates will be calculated using UPS and US Postal service rate sources. Due to requirements of Paypal and credit card companies, even the smallest orders must be shipped using insurable and trackable methods.  Simply placing stamps is not permitted as we are not able to assume the entire risk related to failure to deliver. There needs to be evidence that a shipment was delivered or if it was lost.  Those are not avaiable through simple postage. The shipping rate will als be adjusted at checkout for larger or heavier items.  Large chess boards or Mahjong sets are typical of those requiring additional shipping costs. Orders to PO Boxes MUST be shipped via US Postal Service. Orders sent to AK and HI MUST be shippedvia US Postal Service. At the present time, we are not able to ship to APO, FPO and international destinations. Express shipping options are not available for those locations. Additional charges will apply for those destinations and will be presented at checkout. Standard Shipped Orders of less than 2 lbs will generally be shipped by USPS that are less than 2 lbs (1 kg) will usually have a lower rate where orders weighing greater than 3 lbs (1.5 kg) will usually have higher rates so will be shipped by UPS or Fedex. Shipping charges will be presented at checkout, but may be available for preview on the product page. If an additional charge beyond what is quoted at checkout is required for your order, we will contact you by e-mail or phone to inform you of the higher shipping cost. We will not charge your credit card or ship your order until you have been made aware of, and accepted, the higher shipping cost. For orders placed with Google Checkout where the fee structure is not available, the shipping choice will be at our discretion.

For orders with incorrect or inadequate shipping charges calculated, we will try to contact you by email and/or calling your daytime phone number. This will usually be to advise of options available. Where we are not able to make arrangements in a suitable alternative, we will cancel the order and reverse the credit card charge for the order. We will not make an additional charge to your credit card or process the order until we obtain your consent. If we are not able to contact you, we will adjust the shipping to the best shipping method that can be afforded with the shipping charges that have been paid for.
 
There has been some issues with Google Checkout rates.  When we are not able contact you successfully to obtain your agreement for the additional charge, your order will be shipped out by USPS Priority Mail or UPS Ground, whichever is available for your destination (as described above) or which ever is the more cost effective if both are available options.  Where a Free Shipping option has been presented that your order is not elegible for, we will put the order on Hold until we contact you regarding outstanding shipping charges.  If we are not successful in getting in touch with you by email or the phone number provided within 2 business days, we will cancel and reverse the charges for your order.
Jok-R-Ummy
At the Gates of Loyang
Chess 4 (4 Player Chess)
Fluxx
Ingenious Game (Mass Market Edition)

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