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Home > Terms and Conditions > Return/Refund Policy
 
 
Returning an item when you've made a mistake or changed your mind
 3/31/2009  by 
If the return was not due to an error of ours (ie. you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs (including shipping costs waived on Free Shipping orders) plus a 15% re-stocking fee (minimum $10) will be deducted from your refund credit. Where the shipment is refused and shipping costs are charged back to our company, those additional return shipping cost will also be deducted from the refund.  If the item's factory seal was broken, we cannot accept the item back and will return it to you at additional shipping cost (where applicable). If you order a replacing product of similar or higher value prior to the processing of the return, we reduce the restocking fee to $5.  Note that because of shipping costs in both directions being non-refundable and the need for the restocking fee, returns of inexpensive items (less than $30) usually results in a minimal net value for the refund.  In those cases, it is best for you to keep the item and offer it as a gift at a future date.  Shipping and labour costs are significant. Where shipping for the order has been identified as Free shipping, the actual cost of shipping will be deducted from the refund. This is typically $15 or more.
Chess 4 (4 Player Chess)
Jok-R-Ummy
At the Gates of Loyang
Fluxx
Ingenious Game (Mass Market Edition)

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