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Home > Terms and Conditions > Return/Refund Policy
How to initate a return
 3/31/2009  by 

If there is a problem with the shipment, we need to be notified of the return within 5 days of receiving your order. Please contact us using the RMA function from My Account:
Just go to our website,
1) click on My account link
2) click on your order (View Details) link
3) click on Add New RMA button
4) fill in the information
5) click on Save RMA button

You must include the order number from the purchase and the item number(s) being returned.  If you return the item without a RMA number the shipment will be refused and returned. Please note that the RMA number sometimes takes a few days to be issued unless you use the website to initiate the RMA. The 5 day limit is based on when you request the RMA, not when we issue it. The product(s) must be returned to our warehouse with 15 days of issuance of the RMA number. This RMA number which must be written on the outside of the package you return.
The product must still be in FACTORY SEALED CONDITION. If the product has been opened, we will not accept it back and will return the product to you at your expense. WE DO NOT ACCEPT merchandise that has been opened. Under certain circumstances, we reserve the right to deduct up to 50% from your refund credit if the packaging has been damaged. Refund credits are usually issued within 7 business days of receipt of the product return with the RMA.
Chess 4 (4 Player Chess)
At the Gates of Loyang
Ingenious Game (Mass Market Edition)

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