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Home > Terms and Conditions > Return/Refund Policy
Cancelling your order
 3/31/2009  by 
We are only able to cancel pre-orders or backorders at this time.  Our fulfillment system is automated and that will prevent an in-stock order from being cancelled once it is placed.  Please contact us and we will see what options are available.    All shipping charges and return restocking charges will still be the responsibility of the customer and will not be refunded unless there was a mistake made by our company.  These will be deducted from the refund.
It is important to be as proactive and reasonable as possible to minimize resulting incurred expenses which would be deducted from refunds.
There is no problem at all with cancelling a preorder or backorder.  Please send a message using your account and our Contact sytesm (CRM).  Email can also be sent to  Be sure to include your order number in correspondance.
Chess 4 (4 Player Chess)
At the Gates of Loyang
Ingenious Game (Mass Market Edition)

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