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Home > Terms and Conditions > FAQ
 
 
CREDIT CARD PAYMENT PROBLEMS
 3/10/2009  by 
On rare occasisions, some of our customers have some problems related to an AVS error for your credit card transaction. This is usually because the billing address provided does not match what is on file with your credit card company. If you correct your address to match the address your statements are sent to, the transaction should go through. It may be advisable to contact your credit card company to ensure that the information in their systems is correct.
 
Additionally, your purchase will require you to enter the 3 or 4 digit verification number from your credit card.  This is additional fraud protection.  If someone only has your credit card number and expiry date, their transactions will be rejected.  We have had questions from customers who though the number should not be included on purchases.  We suggest that if you have that belief, please contact your bank or credit card company who will advise you that the purpose of the number is to protect your credit card transactions and this use is permitted.
 
At the present time, we are not using Verified by Visa or SecureCode for Mastercard.  We are evaluating those services.  When these are available, you fill find that your credit card transactions will require an additional step that will take you to your credit card company to validate your credentials without providing them to our website.  If you do not have those security features, you will have the opportunity to obtain them at that time.
Chess 4 (4 Player Chess)
Jok-R-Ummy
At the Gates of Loyang
Fluxx
Ingenious Game (Mass Market Edition)

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