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Home > Terms and Conditions > Shipping/Cancellation Policy
 1/11/2010  by 
Our busiest time is expected to be during the first 3 weeks of December with that last week being the very busiest.  During that time, there may be a delay of an additional day or two before your order ships.  Shipping notices are sent out automatically with the information also available online when you sign on to your account. Though, at times due to systems glitches, even those notices can be delayed.  If you have not received your shipping notice within 2 business days after it was ready to ship, please contact us.  We will either resend it to you or advise of any backorder items holding up the order.
Also be aware that both UPS and the US Postal Service will also have significant volumes during that same time and during the week before Christmas, it is not unusal that there be an additional 3 to 5 business day delay in delivery for UPS Ground and US Priority Mail before Christmas and even as long as 2 weeks for orders shipping after Christmas. To be sure your order arrives before Christmas, your order should be placed at least 2 weeks before Christmas. 
We have Expedited (2-3 Day), and Priority (Next Day Air) services at additional expense for orders placed after that date.  These services get priority and in-stock orders placed before Noon EST will usually ship out the same day.  One week before Christmas, these are the only services that are likely to be delivered in time for Christmas.  If you ship by Standard less than 2 weeks before Christmas, be prepared for the possibility that the order is delivered after Christmas.  Everyone works very hard to get packages to the destination on time, but volumes have a significant impact.
Standard shipping time varies with the destination. Shipments to the West Coast normally take 4 to 5 days. Shipments to the Southern states and the East Cost normally take 3 to 5 days. It is not unusual for Christmas time Ground shipments to be delayed by up to 2 weeks.  The backlog continues into the last week of December and early January.
For last minute orders (within 1 week of Christmas), be aware that only Priority (Next Day Air) and Expedited (2 to 3 Days) shipments will be delivered on Dec 24 - Standard shipments will not be delivered on Dec 24.  No deliveries will occur on Christmas Day.  With that in mind, to ensure delivery in time for Christmas, please you select a delivery method that will have the delivery occur on or before Dec 23.  Also keep in mind that weekends are not shipping days, so an order placed near the end of the week will not be progressed during the weekend - only on business days.

To deliver in time for Christmas:


Standard  before Noon December 9 or earlier

Expedited  before Noon Dec 18 or earlier (Delivered as late as Dec 23)

Priority before Noon Dec 22 or earlier (Delivered as late as Dec 23)
* It may be possible for a shipment to be delivered on December 24th, 25th, or 26th, but that will depend on the shipping company and the delivery driver.  Please DO NOT COUNT on delivery during weekends or holidays.
We will continue ship out orders that will not be expected to arrive before Christmas. Shipments which are refused will be refunded for the product price less a 15% restock fee ($10 minimum) along with return shipping costs, where applicable.
See our return policy for additional information
At the Gates of Loyang
Chess 4 (4 Player Chess)
Ingenious Game (Mass Market Edition)

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