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Home > Terms and Conditions > Shipping/Cancellation Policy
 3/10/2009  by 
CHRISTMAS SHOPPING season has already started and will continue to grow into December.  Our busiest time is expected to be between December 1 and December 19 with that last week being the very busiest.  During that time, there may be a delay of an additional day or two before your order ships.  Shipping notices are sent out automatically with the information also available when you sign on to your account.  Also be aware that carriers will also have significant volumes during that same time and during the week before Christmas, it is not unusal that there be an additional 3 to 5 business day delay in delivery.  To be sure your order arrives before Christmas, your order should be placed before Thursday, December 11.  We also have Expedited (2-3 Day), and Priority Air (1-2 Day) shipments.  These services get priority and in-stock orders placed before Noon EST will usually ship out the same day.  After December 18, these are the only services that are likely to be delivered in time for Christmas.  If you ship by Ground after December 11, be prepared for the possibility that the order could be delivered after Christmas. Shipments within the Midwest US are less likely to be impacted.   Everyone works very hard to get packages to the destination on time, but volumes have a significant impact. Ground shipping time varies with the destination. Shipments to the West Coast normally take 4 to 5 days. Shipments to the East Cost normally take 3 to 4 days. Shipments to provinces close to Ontario normally take 1 to 3 days. It is not unusual for Christmas time Ground shipments to be delayed by up to 1 week. We will still ship out orders that will not be expected to arrive before Christmas between December 21nd and 24th. Please be prepared for Ground Shipment orders placed after December 11 to arrive after Christmas unless the destination is near Ontario. Note that once orders are placed, they can not be cancelled or updated and will be in progress for processing for shipment. They ship once the process is complete. Shipments which are refused will be refunded for the product price less a 20% restock fee ($10 minimum) and shipping costs (both directions will not be refunded and will be deducted from the total refund. This includes shipping charges that were excluded from Free Shipping special offers. 
Deadlines for Christmas Delivery
Ground (4-7 business days)
* Deliveries to urban Continental US - Deadline Dec 15
* Deliveries to urban Midwest US - Deadline Dec 20

* Deliveries to urban AK, HI or Rural addresses  - Deadline Dec 9
* Deliveries to remote addresses  - Deadline Dec 9

Expedited (2-3 business days) 
* Deliveries to urban HI, AK, or Rural Addresses  - Deadline Dec 16
* Deliveries to major cities in Continental US - Deadline Dec 20
* Deliveries to Midwest US - Dec 22

* Deliveries to remote addresses - Deadline Dec 16 (7 days minimum)
Priority Post (1-2 business days)
* Deliveries to HI, AK, remote or rural Addresses - Deadline Dec 16
* Deliveries within Continental US - Deadline Dec 21
* Deliveries to Midwest US - Deadline Dec 22
Deliveries to remote addresses - Deadline Dec 16
* Orders must be received by Noon EST on these days to be delivered by Christmas.
See our return policy for additional information

Holiday Ordering Cutoff for Christmas delivery:

Dec 12 - Remote Areas Standard Shipping
Dec 13 - Remote Areas Expedited Shipping
Dec 16 - Remote Areas Priority Shipping
Dec 18 - Urban Areas Standard Shipping
Dec 19 - Urban Areas Priority Shipping
Dec 20 - Urban Areas Midwest US Expedited Shipping
Dec 23 - Urban Areas Midwest US Priority Shipping
* Please keep in mind that we do not control the courier companies, so there is still a chance of shipping delays related to weather or logistics. Please plan to ship 2 days earlier than these dates for greater certainty of on-time delivery.

** Please ensure that you enter your shipping address with due care. We are unable to correct shipping addresses after orders are placed as the process to dispatch shipments is highly automated.
You may initiate requests for RMA returns for Christmas purchases of items until January 15 for orders placed between October 15 and December 21, if you have an item that you would like to return. Please see our Returns page under Terms and Conditions, if you require that service. Orders will follow our standard Return policy.
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